Legal info

Legal Notice
Distributor tsuggu
Representative Yuki Ikarashi
Location Ojiya City, Niigata Prefecture, Japan 
Phone number 08084909567
Email address info@tsuggu.com)
Sales price The amount displayed on each product page .

Required fees other than the product price
  • Shipping fees: Free shipping to the USA. For other countries, shipping charges will be calculated and displayed at the time of purchase.
  • Customs duties: Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are not included in the product price or shipping cost.
Payment method and time of payment
  • Credit card: Processed through Shopify Payments at the time of order.
  • Google Pay / Apple Pay / Amazon Pay / PayPal: Processed at the time of transaction via your registered account.
Delivery time Orders are typically processed and shipped within 5business days from the date of order (excluding weekends and holidays). (Note: As we operate on a "Made-to-Order" or "Procured-on-Demand" model to support local makers, this timeframe allows for careful procurement and international quality checks.)
Method of delivery International shipping from Niigata, Japan, directly to your home via reliable carriers such as DHL, FedEx, or Japan Post.
Returns, defective products, and cancellations We take great pride in the quality of our curated crafts. If you receive a defective or incorrect item, please contact us by email within the return period.
  • Defective or Incorrect Items: We will accept returns or exchanges and cover all associated shipping costs.
  • Return Period: Requests must be made within 7 days of receiving the item.
  • Non-returnable items: We cannot accept returns or exchanges in the following cases:
    • Items that have been used even once.
    • Made-to-order (custom-made) or resized products.
    • Limited edition items or special sale products.
    • Items damaged, defaced, or carrying smells (perfume, tobacco) due to customer negligence.
    • Returns based on customer convenience (e.g., "changed my mind," "wrong size," or "image is different from expected").
  • Cancellations: We do not accept cancellations for customer convenience once the international shipping process has been initiated.