Privacy Policy
tsuggu Privacy Policy
tsuggu (hereinafter referred to as "the Shop") recognizes the importance of protecting customers' personal information. In addition to complying with the Act on the Protection of Personal Information in Japan, we respect global privacy regulations including the GDPR (General Data Protection Regulation) for the European market and the CCPA (California Consumer Privacy Act) for the U.S. market.
1. Definition of Personal Information
In this policy, "Personal Information" refers to information that can identify a specific individual, such as name, address, email address, shipping information, IP address, and cookie information.
2. Purpose of Use
The Shop uses the information acquired for the following purposes:
- Order Management and Shipping: Processing orders and delivering products through Shopify and eBay platforms.
- Customer Support: Responding to inquiries and providing necessary assistance.
- Marketing Communications: Providing information about our products and services via newsletters (with your consent).
- Providing Demand Data to Partners: Sharing anonymized statistical data with our partner craftspeople and workshops in Ojiya to improve regional craft development and production planning.
- Compliance and Security: Preventing unauthorized use and responding to violations of our terms.
3. Provision to Third Parties and External Tools
To provide our services and manage inventory across multiple channels, we share limited information with the following trusted third parties:
- Platforms: Shopify Inc. (Store operation), eBay Inc. (Sales channel expansion).
- Payment Services: Shopify Payments, PayPal.
- Inventory Synchronization: Syncio, LitCommerce, and other inventory management applications.
- Logistics: International carriers (Japan Post, DHL, FedEx, etc.).
4. International Data Transfers (For Residents of the EEA and UK)
For customers in the European Economic Area (EEA) and the UK, your data may be transferred to and stored in countries outside the EEA (such as Japan or Canada) that have been recognized as providing an adequate level of protection by the European Commission. You have the right to access, correct, or request the erasure of your personal data ("the right to be forgotten").
5. For Residents of the United States (CCPA/CPRA)
In accordance with the California Consumer Privacy Act (CCPA), the Shop does not "sell" your personal information to third parties.
6. Security Measures
The Shop implements necessary security measures to prevent data leakage or unauthorized access. When using external apps like Syncio, we strictly limit access permissions to the minimum necessary for "reading inventory levels" and do not allow unauthorized modification of store data.
7. Use of Cookies
Our website uses cookies to maintain cart functionality and improve your shopping experience. You can disable cookies through your browser settings, but please note that some features (such as the purchase process) may be limited as a result.
8. Contact Information
For questions regarding our handling of personal information or to exercise your rights, please contact us through the inquiry form on our store or refer to the contact details in our "Legal Notice" (Notation Based on the Act on Specified Commercial Transactions).
- Operator: Yuki Ikarashi
- Store Name: tsuggu